Cancellation Policy

We understand that you may need to cancel an order. Please contact BONVIE as soon as possible after placing your order if you wish to request a cancellation.

Before Processing or Dispatch

Where an order has not yet been processed or dispatched, BONVIE will make reasonable efforts to accommodate a cancellation request.

After Processing or Dispatch

Once an order has been processed, packed or dispatched, cancellation may no longer be possible. In that situation, any return or refund will be handled under our Refund Policy and applicable law.

How to Request a Cancellation

Contact us at info@bonvie.co.za and include your order number and the reason for your request.

Important

Nothing in this policy is intended to exclude or limit any cancellation, return, refund or other rights available to customers under applicable law.