Refund Policy

At BONVIE, we carefully prepare and package every order. For hygiene, quality-control and product-safety reasons, we do not accept returns or exchanges for change of mind, unwanted purchases, incorrect selections, or products that are no longer wanted, except where a return, refund or other remedy is required by applicable law.

Damaged, Incorrect or Defective Products

If your order arrives damaged, you receive the wrong product, or a product is defective, please contact BONVIE as soon as reasonably possible after delivery.

Please provide your order number and, where appropriate, photographs of the product and packaging. BONVIE will assess the matter and provide an appropriate remedy in accordance with applicable law. This may include replacement, store credit or refund where permitted or required.

Refund Method

Where a refund is approved, the refund method will be determined in accordance with the applicable payment method and law. Where permitted by applicable law, BONVIE may provide store credit or a BONVIE gift card instead of a cash refund.

Unauthorised Returns

Please do not send products back to BONVIE without contacting us first. Unauthorised returns may not be accepted.

Important

Nothing in this policy is intended to exclude or limit any rights or remedies available to customers under applicable consumer-protection laws.

For refund enquiries, contact info@bonvie.co.za.